Returns.

100% Satisfaction Guarantee

At Mrs.Highbrow, we want you as a professional to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it under certain conditions. Here's how to arrange your return.

1. When can you return a product?

You can return an item within 30 days of receiving it, provided that:

• It is unused, unopened and in its original condition.

• The original packaging is undamaged and sealed.

• It is not a digital product, such as an online course.

• You have submitted a return request in advance and received approval from our customer service team.

Not sure whether a product is eligible for return? Feel free to contact us. We're happy to help!

2. How do you return a product?

Request a return

Send an email to hello@mrshighbrow.com with your order number and the reason for your return. Wait for approval from our customer service team. You will then receive return instructions.

Return shipping costs

Return shipping costs are your responsibility. You are responsible for carefully packaging and shipping your return.

Mrs.Highbrow is not responsible for parcels lost during return shipping. Always keep your proof of postage with a Track & Trace number.

Refunds

Once we have received and inspected your return, we will process the refund for the returned products. Refunds are issued using the same payment method used for the original order.

3. Received the wrong or a defective product?

Have you received an incorrect, damaged or defective product? Please contact us within 48 hours of delivery at hello@mrshighbrow.com and include clear photos.

Please note:

• If you receive the wrong product, please keep the packaging intact.

• Any product that has been opened or used is considered accepted and cannot be returned.

We will arrange a quick and suitable solution, such as a replacement or refund.

4. Exchanges are not possible

Would you prefer a different product from the one you ordered? Return the original product according to our return policy and place a new order.

Questions about returns?

Our customer service team is here to help! Email us at hello@mrshighbrow.com. We're happy to assist you.