Terms & Conditions.

Terms and Conditions Mrs.Highbrow Professional

Chamber of Commerce: 81183682VAT number: NL861974451B01

1. Applicability

These terms and conditions apply to all offers, agreements and orders placed through www.mrshighbrowprofessional.com (the "Website"). By placing an order, you agree to these terms and conditions. We reserve the right to change these terms and conditions at any time. The most current version is always available on the Website.

2. Use of Products

2.1. Our products are intended for professional use only and should be applied according to the instructions provided.

2.2. Clients should always pre-test their clients for allergies. Mrs.Highbrow is not responsible for misuse of the products or consequences such as allergic reactions or skin damage.

3. Orders through the Website.

3.1. Who can order

To place an order, you must be a professional beautician or reseller.

3.2. How to order

Orders are placed through the Website. You will receive a confirmation email once your order has been processed. The contract is concluded upon receipt of the order confirmation. Mrs.Highbrow reserves the right to refuse any order.

3.3. Availability and error corrections

We strive to provide the most accurate information, but cannot guarantee that all information is error-free. If it appears that there is an error in price or availability, we reserve the right to cancel the order and process a refund.

3.4. Our right to cancel orders

We may cancel an order if:

  • The product is not available.
  • Your billing information is not correct or verifiable.
  • The order is flagged as suspicious by our system.
  • Payment has not been received.
  • There was an error in the price or product description on the Website.

4. Price and Payment

4.1. Prices and VAT.

Prices are displayed exclusive of VAT. For customers in the Netherlands, 21% VAT is added. EU customers with a valid VAT number do not pay VAT. Outside the EU, customs charges are the responsibility of the buyer.

4.2. Currency

Prices may be displayed in different currencies depending on your location.

4.3. Payment Methods

We accept iDEAL, PayPal, Bancontact, Sofortbanking, Visa, MasterCard, American Express and Maestro, among others. Payments are debited at the time of order.

5. Shipping & Delivery

We ship orders as soon as possible, usually within 3 business days. Delivery times are indicative and may vary. Mrs.Highbrow is not responsible for carrier delays.

6. Training

Registrations for trainings can only be made online.

7. Returning

Returns can be made within 14 days of receipt, provided the product is unopened and in its original packaging. Return shipping costs are at the expense of Mrs.Highbrow for returns within Europe. We accept a maximum of 1 return per order. Mrs.Highbrow is not responsible for packages lost during return shipping.

8. Liability

Mrs.Highbrow shall not be liable for any direct or indirect damages, unless there is intent or gross negligence. Use of products is at the buyer's own risk.

9. Intellectual Property.

All text, images and designs on the Website are the property of Mrs.Highbrow and may not be reproduced or used without permission.

10. Disputes and Applicable Law

These terms and conditions are governed by Dutch law. Disputes shall be submitted to the competent court in the Netherlands.

11. Contact details

E-mail address: hello@mrshighbrow.com KvK: 81183682VAT number: NL861974451B01 Visiting address: Haarlemmer Houttuinen 23-1, 1013 GL Amsterdam