Ordering

You can order by first creating an account, top right. This webshop is meant for the professional, so. Don't forget to fill in your VAT number.

Immediately after a successful payment, you will receive a confirmation of your order by email. Didn't receive it? It is possible that it ended up in your spam-box. It is also possible that you accidentally made a typing error in your e-mail address. Do you have a question about your order? Then mail to webstore@mrshighbrow.com. Mention in your mail the name with which you ordered.

Shipping

The Netherlands, Belgium, Luxembourg, Germany
Standard delivery: 3-4 working days: €5.95
Free shipping on orders over €250.

United Kingdom
Standard delivery: 5-7 working days: from €12.95, depending on weight and volume (minimum order amount €50). Please note that you have to pay import duties and tax to your local carrier.

Greece, Bulgaria, Portugal, Ireland
Standaard delivery: 3-5 working days: from €15.95, depending on weight and volume (minimum order amount €50).

Rest of Europe
Standard delivery: 3-5 working days: from €11.95, depending on weight and volume (minimum order amount €50).

US & Canada
Standard delivery: 4-10 working days: from €20, depending on weight and volume (minimum order amount €100).

Rest of the world
Standard delivery: 4-10 working days: from €32, depending on weight and volume (minimum order amount €100).

CUSTOMS DUTIES & TAXES
Delivery times will vary dependent upon the receiving country & customs clearance times. Mrs.Highbrow is not responsible for any customs duties & taxes incurred within your receiving country.

Unfortunately, it is not possible to choose a date and time for delivery when placing an order. We always process and ship orders as soon as possible, within 2 working days.

Change or cancel

Once you have placed an order, you can no longer make any changes to your order. Do you want to change the order? Make sure that you return your order unopened to Mrs. Highbrow and make a notification via webstore@mrshighbrow.com. Then place a new order with the fantastic products you do want.

Only orders that have not yet been processed by our warehouse can be cancelled. So please report this as soon as possible via webstore@mrshighbrow.com. If your order has already been processed, cancellation is no longer possible and you must return the product as soon as you receive it.

Payment

Checkout can be done via iDeal, PayPal, Credit Card, Bancontact (for Belgian customers) and Sofortbanking (for German customers).

Don't worry beauty! We will only charge your credit card when your order is shipped. The transaction you see is not an actual charge. It is a temporary authorisation created when you tried to place your order. This block will be removed within 5 to 7 working days and the money will be refunded to your account. So you can continue shopping!

All products in the webshop are shown without VAT. If you live in the Netherlands, 21% VAT will be added to the price. You can reclaim the VAT yourself, provided you have a valid VAT number. Do you live within the EU and have a valid VAT number? Then you do not pay VAT during checkout. Please make sure you fill in your VAT number during check-out. Do you live outside the EU? Then you do not pay VAT to us, but it is possible that customs will charge your shipment with VAT.

You will find your invoice in the email you received with the order confirmation. If you cannot find the invoice in the confirmation email, please contact webstore@mrshighbrow.com.

Order tracking

As soon as your order is processed, you will receive your track & trace code from us. It may be that your parcel has not left our warehouse at that time, but you can usually track it the same day. Do you order on Friday evening, Saturday or Sunday? Then you will receive the confirmation email with the tracking code on Monday or Tuesday. Didn't receive anything? Then check your spam box. It is also possible that you accidentally made a spelling error in your e-mail address, so you will not receive a confirmation and tracking code.

We will ship your order within 2-3 working days. As soon as your order is processed, we will send you your track & trace code. It is possible that your package has not left our warehouse at that time. But usually you can follow the parcel the same day. Do you order on Friday evening, Saturday or Sunday? Then you will receive the confirmation email with the tracking code on Monday or Tuesday. We do not ship on national holidays.

As soon as we have processed your order, you will receive the track and trace code from us. But only once the package has been scanned by the carrier, the delivery information will be available. It is therefore possible that your package has already left our warehouse, but the package cannot be tracked yet.

Returning

Should you wish to cancel your purchase after receipt of a product, you can return it to us at your own expense, provided it is unused. The shipping costs you paid when you ordered the product will not be refunded either.

Only unopened products in their original condition and packaging are eligible for reimbursement. If the packaging has been opened and it turns out that the product does not meet your expectations, such as the colour, the product cannot be returned. So be careful when placing orders. Condition of return is that you report this within 24 hours after receipt via webstore@mrshighbrow.com and that you return the product to us within 14 days after receipt to the following address:

Mrs.Highbrow
Industrieweg 59
1115 AD Amsterdam

It is important to include the following information with the return:
- Name
- Address
- Telephone number
- Email address
- Order number
- Name account holder
- (IBAN) Account number
- Reason for return

As a customer, you are responsible for the shipping and packaging costs of the returned products. Mrs.Highbrow is not responsible for packages that are lost during transport to Mrs.Highbrow.

As soon as the parcel has been returned in good order, the purchase amount - minus shipping costs - will be credited. The credit will take place within 14 days after receipt of the return. Keep the proof of shipment - with track and trace - until the purchase amount has been credited.


Did you receive (a) product(s) that you didn't order? Oops, that's annoying! Leave the packaging intact and send an email with a picture of the faulty product to webstore@mrshighbrow.com, and we will solve this immediately.
An unwanted product that is still used or of which the lid or cap has been opened, is considered as a product that has been accepted by the customer. The arrived product can no longer be returned or exchanged.

It is not possible to exchange products. Would you rather have another product than the one you ordered? Return the product. We will refund your purchase amount - minus the shipping costs - after which you can order the correct item yourself. Please note: the shipping costs to return the product are for your own account. Also the first paid shipping costs will not be refunded.

(Online) Courses

After you have ordered the course, you will receive an email within 2 working days to confirm your registration in our online learning environment. There will be a test at the end of each chapter. After passing completing the course you receive a certificate.

You don't have to take a course with Mrs. Highbrow before you can order our henna. However, our henna products are intended for the professional, so it is important that you already have experience painting eyebrows with regular paint or any other brand of brow henna.

Our courses are not a government accredited course. Every country has different laws and regulations regarding the beauty industry. You will need to check this with your local board to establish the required criteria to perform these beauty services. (E.g. The United States requires you to be a licensed esthetician to perform any beauty related services, however The Netherlands does not require this).

Yes, after each online course you will receive a signed certificate. This will be sent separately from the starter pack. It may not be delivered at the same time.

This virtual learning experience is purely to educate and pass on Mrs.Highbrow's knowledge to aspiring artists. At the end of every course there is quiz to test if the theory is clear to you. But you do not need to complete it as it is not a government accredited course.

Henna

Henna not only colors the eyebrow hairs like normal eyebrow dye, but also the skin. This ensures that our brow henna is visible on the hairs for 5 to 6 weeks and up to 14 days on the skin. How long exactly? That varies per person. The greasier the skin, the less well the henna adheres. But lifestyle also has an influence. For example, the colour fades sooner if you use a lot of sports, showers or cleansing products.

That's a resounding yes. At Mrs.Highbrow we develop products endlessly, until our own browbessors are convinced of the quality. These products are then tested and extensive and official safety reports are drawn up to EU standards. Our henna is therefore EU certified and can be used safely. However, there is a chance that customers are allergic to henna paint. That is why it is important to take an allergy test first.

No. It has not been proven that henna is harmful to the baby, but as with regular hair dye, it is not recommended during pregnancy. Under the influence of hormones, the skin can react more sensitively and cause an allergic reaction. Such a reaction is particularly annoying during pregnancy.

Because you don't want to be responsible for any allergies among your customers. When a client wants to browse henna for the first time, it is essential to perform a patch test (or also an allergy test). One of the added ingredients to henna is p-phenylenediamine (ppd). Although it is a very low amount, it can still cause annoying skin complaints. For the test you always use one of the dark shades (Dyotics Ash Brown or Raven, or Supercilium Dark Brown). Also if you plan to dye the eyebrows with a light shade.

Pure henna is green. If you start painting too early, you can indeed see a somewhat green glow. Mix Dyotics with warm to hot water and wait 5-10 minutes before you start dyeing. Make sure the porridge is well developed and has a nice brown colour. Don't the eyebrows have a yellow-green glow afterwards? Know that by the time the customer is home, they will be completely gone. It is also possible that you have quite some white light in your salon, which makes it look greener than it really is.

There may be some white balls in your jar of Dyotics Brow Henna. This is gum, to make the henna bind with the water. For a better binding, mix the powder with hot water and leave the paste for 5-10 minutes. Are the balls still not dissolved after these steps? With a microbrush you can crush them. By the way, the balls do not affect the result.

Unopened jars of Dyotics remain good for about two years. After a jar has been opened, you can use it for another 8 months. After that time it loses its effect.

Under the influence of oxygen, the powder darkens. This has no further influence on the result; it will not get darker than with a jar of Dyotics you just opened. However, the henna will lose its effect at some point.

Brow Tinting

Mrs.Highbrow Professional offers three types of eyebrow dye. And every dye has another application and effect. When do you choose for Dyotics, Bronsun or LashFX? Let us explain! 

Natural Look: LashFX

Does a customer want a natural look? In other words, does she think her eyebrows are too light and does she want them a shade darker? Then choose for LashFX, because it only dyes the hairs and will not last on the skin. We also recommend regular dye in combination with Brow Lamination, because you will get a more beautiful result if you avoid coloring the skin.

How long does it last?
5-6 weeks on hairs.

How does it work?
Mix approx. 1 cm of dye with 4-5 drops of LashFX developer. Mix into a smooth paste. Apply with an angled brush or with a spoolie. If you use a brush, the dye will also colors the skin. This lasts until your clients next shower session. With a spoolie you can just color the hairs, if your customer wants that natural effect right away.

Application time
5-10 minutes; 15 minutes for a more intens result.  
Shop here LashFX.

Longlasting Henna Brows: Dyotics

For an intense look with tattoo effect, you choose for Dyotics Brow Henna. You can pick one of the six beautiful shades, so you can make the right choice for every customer. 

How long does it last
5-14 days on the skin; 5-6 weeks on hairs.

How does it work?
Mix 1 scoop of henna powder with approx. 12 drops of warm to hot water. Use the pipette you'll find in the package. Mix well and let it stand for another 5 minutes, until the henna is developed into a beautiful brown tone. You apply Dyotics Brow Henna with an angled brush or henna brush. Don'f forget the area underneath the hairs; all skin must be covered.

Application time
15-20 minutes. Remove the onset after 5-7 minutes.
Shop here Dyotics Brow Henna.

Henna Effect In A Tube: Bronsun

Does your customer want the tattoo effect for a maximum of 7 days? Bronsun is the first eyebrow gel/cream with henna effect. Just as beautiful as henna eyebrows, but easier to prepare with the corresponding developer and easier to apply. Note: you always need to perform an allergy test when a customer gets Bronsun brows for the first time.

How long does it last?
Up to 7 days on skin, and 7 weeks on hairs.  

How does it work?
Mix 0.5 cm of Bronsun dye with the same amount of Bronsun developer. Note: it only works with Bronsun developer; you cannot combine the dye with any other brand. Apply with an angled brush or a henna brush. Also dye underneath the hairs. All skin must be covered. As with brow henna, you can choose to outline the brows first with Mapping Thread or Brow Paste.

Application time
Approx. 15 minutes. Remove the onset after 5 minutes. 
Shop here Bronsun brow dye. 

Lash Elevation

If you have no experience with lash lifting, it is important to follow a course first. This can be done online as well as on location. Are you already working with another brand? Then a course is not necessarily necessary, although we do recommend the online course Lash Elevation, for only €50 extra. So you'll be up to date again.

The Mrs.Highbrow Lash Elevation Lift Kit is good for about 15 treatments.

Doesn't cream come out of the Lash Lift pump? Or does it seem to be empty very quickly? Annoying, but no worries! Open the pump on the side - there on the rim on 2/3 of the vial. You can easily remove the top, take some cream from the bottle, and then put the cap back on.

Brow Lamination

After a Mrs.Highbrow Brow Lift it is better to wait three days before applying Dyotics Brow Henna. If you do both during one treatment, the eyebrows will get too much to endure. But actually we recommend to paint the eyebrows with regular paint during Brow Lamination. Because you want to keep seeing the structure of the hairs. With Brow Henna you also paint the skin, which makes the result quite massive. Something you don't want when you go for Brow Lamination.

Waxing

Mrs.Highbrow has 3 types of wax in her assortment. Wunderwax Gold, Pearls and Pink. The first two are the same, only the colour is different. The wax is super mild and especially suitable for facial hair removal. The Pink wax is also mild, but a fraction stronger. For the eyebrows and the whole face. And ideal for waxing the whole body as well.

You put the wax heater on the first indent after medium. In other words, "5 over 12". With a layer of about 1.5 centimeters wax granules takes 10 to 15 minutes before the wax is warm. The more wax you put in the jar, the longer it takes for the wax to reach the right temperature.

You check Mrs.Highbrow Wunderwax the following way. Dip a spatula in the wax, take it out and turn the spatula half a turn. If the wax drips off the spatula, it is too hot. The wax should certainly not be too viscous; then it is too cool. Are you not sure? Test the wax on your wrist before use.